Data protection

Data protection is very important to Cocon Commerz PRIVATSACHEN GmbH (Cocon Commerz) and we would like to inform you openly and transparently about the processing of your personal data. Therefore, we have a privacy policy that describes how your personal information is processed and protected.

Who is responsible for your personal data?

Cocon Commerz PRIVATSACHEN GmbH
Wendenstraße 404, 20537 Hamburg/Germany
Commercial Register AG Hamburg
Registration number: HRB 60992
Authorized representative: Cornelia Rethmann
Sales tax identification number: DE811986446
is responsible for your personal data in accordance with applicable data protection law.

Where do we store your data?

The data we collect from you is stored within the European Economic Area (EEA) but can be transferred to and processed outside the EEA. Such transfer of your personal information will be in compliance with applicable laws. For transfers to countries outside the EEA, Cocon Commerz uses standard contractual clauses and the Privacy Shield, unless a decision on adequacy has been made by the European Commission.

Who has access to your data?

Your data will only be processed within our company in Hamburg / Germany for our corporate purposes. Your information will not be disclosed, sold or exchanged for marketing purposes with third parties outside our company. Data will only be shared with third parties to provide you with our services. You will find the categories of third parties below under the respective procedures.

What is the legal basis for the processing?

For each specific processing of personal data we collect, we will inform you whether the provision of personal data is required by law or required for the conclusion of the contract. We also indicate whether you are required to provide personal information and the consequences of not providing it.

Which rights do you have?

You have the right to request information about your personal data stored by us at any time. You can ask Cocon Commerz to send you your personal data by e-mail.

Right to transferability:

If Cocon Commerz processes your personal information automatically with your consent or as agreed upon, you have the right to request a copy of your data in a structured, common and machine-readable format that will be sent to you or another party. This only applies to the personal information you have provided to us.

Right to rectification:

You have the right to request the correction of your personal data should it be incorrect. This includes the right to have incomplete personal data added to it.

Right to cancellation:

You have the right to have personal data processed by Cocon Commerz deleted at any time, except in the following cases:

You are in contact with customer service to resolve a matter.

You have placed an order that has not or only partially been shipped.

You have open payments with Cocon Commerz, regardless of the payment method.

If you have misused or suspected misuse of our services in the past four years.

You have assigned your liabilities to a third party in the last three years (one year for deceased customers).

Your loan application has been rejected within the last three months.

If you have made any purchases, we will retain your personal information relating to your transaction in accordance with the accounting rules.

Right to object to processing for a legitimate interest:

You have the right to object to the processing of your personal data due to a legitimate interest of Cocon Commerz. Cocon Commerz will no longer process your personal information unless we can demonstrate legitimate grounds for processing that outweigh your interests and rights, or in defense of legal claims.

Right to refuse direct mail:

You have the right to refuse direct mail. This also applies to profiling analyzes for direct marketing purposes. Here are ways to reject direct mail:

according to the instructions in the advertising e-mail

Right to restriction:

You have the right to request that Cocon Commerz restrict the processing of your personal data in the following circumstances:

If you object to processing for a legitimate interest of Cocon Commerz, Cocon Commerz will restrict all processing of that data until the legitimate interest is determined.

If you tell us that your personal information is incorrect, Cocon Commerz must limit all processing of the data until it is clear that the personal information is actually wrong.

If the processing is unlawful, you may object to the deletion of personal data and instead request that your personal data be restricted.

If Cocon Commerz no longer needs your personal information, but you need it to defend your legal rights.

Data protection officer:

We have appointed a Privacy Officer to ensure that we process your personal information in an open, accurate and accurate manner. You can reach our data protection officer at coconcommerz@googlemail.com. Please include the data protection officer in the subject.

Right to lodge a complaint with a supervisory authority:

If you believe that Cocon Commerz does not process your personal data correctly, you can contact us. You also have the right to lodge a complaint with a regulatory agency.

Updating our privacy policy:

Occasionally, we need to update our privacy policy. The latest version of the privacy policy is always available on our website. We will notify you of any material changes to the Privacy Policy, including, but not limited to, the purpose for the use of your personal information, the Responsible Person for data processing or your rights. We retain your information as long as you are an active customer.

Automated decisions:

If you choose credit as a payment method, an automated decision is made on your loan application. You have the right to comment and to appeal to our team against this decision.




Direct Marketing

Why do we use your personal information? We use your personal information to send you promotional offers, invitations to participate in sales, events, etc. via email, SMS, telephone and post. These services are based on your previous purchases and the information you have provided to us.

What kind of personal data do we process?

We process the following categories of personal data:

Contact details such as e-mail address, telephone number and postcode

Gender (if you provide information voluntarily)

Which items and offers you have purchased

Who has access to your personal data?

The disclosure of data to third parties is only for the provision of the above services, i.e. to advertising agencies and technical service providers for physical and digital direct mail. Your data will never be disclosed, sold or exchanged with third parties outside of Cocon Commerz for advertising purposes.

What is the legal basis for the processing of your personal data?

The processing of your personal data is based on your consent to direct mail. Postal advertising (including catalogs), on the other hand, will be sent based on our legitimate interest.

Right to revoke your consent:

You have the right to revoke your consent to the processing of your personal data at any time and to refuse the use of your data for direct mail. In this case, Cocon Commerz will not be able to send you any further promotional offers or information based on your consent. Here are ways to reject direct mail:

according to the instructions in the advertising mail.

How long do we save your data?

We will retain your data for direct mail until you revoke your consent. For the purposes of e-mail advertising, we consider you an inactive customer if you have not opened an e-mail within the last year. After this period your personal data will be deleted.




Customer service

Why do we use your personal information? We use your personal information to process your requests, complaints, product warranty claims, and technical support matters via email, phone, and social media. If necessary, we will contact you if there is a problem with your order.

What kind of personal data do we process?

We process all data you submit to us, including the following categories:

contact information such as name, address, e-mail address and telephone number,

Date of birth,

payment information and payment history,

Credit information,

Ordering Information,

account or membership number,

any correspondence related to it.

Who has access to your personal data?

Data will only be shared with third parties to provide you with the above services. What is the legal basis for the processing of your personal data? The processing of your personal data is based on the legitimate interest of Cocon Commerz.

How long do we keep your data?

We keep your data up-to-date during an ongoing business relationship. After completion of the business relationship, the data is kept for up to 12 months (processing). In case of complaints your personal data will be kept for up to 2 years.

Right to object to processing for a legitimate interest:

You have the right to object to the processing of your personal data due to a legitimate interest of Cocon Commerz. Cocon Commerz will no longer process your personal information unless we can demonstrate legitimate grounds for processing that outweigh your interests and rights, or in defense of legal claims.




Fulfilling Legal Obligations

Why do we use your personal information?

We use your personal information to comply with legal obligations and to enforce court decisions and regulatory decisions. Your personal information will also be used to collect and verify accounting information in accordance with the accounting rules.

What kind of personal data do we process?

We process the following categories of personal information:

Customer number

Order number

Surname

Mailing address

Transaction Amount

Transaction Date

Who has access to your personal data?

Your data will only be passed on within Cocon Commerz. We also share your personal information with IT companies offering accounting systems.

What is the legal basis for the processing of your personal data?

The processing of your personal data is necessary for Cocon Commerz to be able to fulfill its legal obligations.

How long do we save your data?

We store your data in accordance with the accounting rules in your country.